At the moment, I can only ship to UK addresses.
Deliveries are all sent via Royal Mail and dispatched within 7 days of receiving the order (unless I’ve told you otherwise on the product page or in a promotional email).
Shipping is calculated at checkout and must be paid for at the same time.
Returns, Refunds and Exchanges
Unless the product is personalised (see below), you have 14 days from the date of delivery to decide you want to return the product for any reason.
If you want to return or exchange the product you must email firstname.lastname@example.org within 14 days of receipt of the product to let me know.
I’ll then email you a label to print out and attach to the box to send it back to me. Please keep all the original packaging to enable you to return the item(s) safely and securely.
You will remain liable for the product until it is safely received by me. While I will provide postage to return it by the same method it was sent, you may, therefore, wish to pay the extra to have it insured/signed for/tracked.
If you have asked for an exchange, the alternate product will be posted to you once the first one has been returned to me. Any increase in product or postage costs must be paid before the alternate product is shipped. Any reduction in product or postage costs will be refunded at the time of shipping.
If you have asked for a refund, once the product is returned and has been checked by me, you will be refunded the full costs (product and postage). Where postage is split across multiple items, I will calculate the costs so that you pay for the item(s) you keep, minus the additional cost of the returned item.
Items that have been personalised will only be exchanged/refunded if they are faulty. Please include photos and a description of the fault in the initial email.
Any amounts refunded will be applied to the card you used to make the initial payment.